I am not from San Antonio but was there this weekend and into yesterday, Monday. I had been feeling pelvic/abdominal discomfort and after having seen a NP in my hometown (El Paso, Texas) and not receiving a diagnosis, I decided, in the spur of the moment, schedule a consultation with Dr. Al-Hakeem. I was able to secure an 8:05 a.m. appointment on Sunday via their website. This is something that is definitely rarely available with the ob/gyn clinics in my hometown much less to be able to do so online!
Their office located at Westover Hills was open on time and was clean and organized. I went up to the window to confirm my appointment given that I found it incredibly hard to believe I was able to make an appointment online the night prior. They confirmed my appointment was scheduled and handed me an ipad to complete registration. Super easy and fast intake! Another pleasant surprise! After my vitals were taken and a urine sample was collected, I was sent back to the waiting room. I do have to say that the wait was a bit long. My appointment was scheduled at 8:05 a.m. and I wasn't taken to a room until 9:38 a.m. They did give me a heads up that the doctor would be in around 9 a.m. - 9:15 a.m. so in all fairness, it's understandable as I did want to see him.
Dr. Al-Hakeem entered and was very professional, kind, well-spoken, and interactive. He listed to my medical history, asked questions, and at the same time explained why I could be experiencing the discomfort. I was asked to get ready for a vaginal US and told he would be back. Typically, in my hometown OB visits, you would be sitting naked, in a cold room, waiting, anywhere from 15-30 mins for a tech to come in and perform the US. Not here! Within 5 minutes he knocked, accompanied by an assistant, and he actually performed the US (WOW!) all whilst explaining what he was seeing and why and making a note of everything.
He explained everything thoroughly and put my mind/concerns at ease and followed up with a timeline of steps to be taken, vitamins to take, and what we can expect. I am so pleasantly surprised with this visit and the way everything was handled. Despite the wait, it was worth it. I've already booked a follow up appointment a couple of months down the line for a follow up.
Thank you so much for the excellent service! This office made an impression on me.
